Policies & Procedures
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at email@example.com with details of the product and the defect.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
Terms & Conditions
This website is owned and operated by Flying Swine Seasonings. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors a place to purchase FSS sauces and rubs. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices we charge for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur.
For any damaged product, simply email us and return it with its included accessories and packaging along with the original receipt within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased; and (ii) the following products are not eligible for return: opened and used products.
This Policy notifies you of: (a) what personal information of yours is collected when you access this website and/or use the Services; (b) how the information is collected; (c) how the information is used and shared; (d) our efforts to maintain the security of Personal Information; (e) our compliance with applicable data privacy regulations; and (f) other details concerning your personal information and our policies.
This Policy does not apply to the practices of companies that FSS does not own or control, or to people that we do not employ or manage. Information contained in this Policy may be changed or updated without notice at any time.
1. Information Collection and Use
Information collected is stored in a secure database, accessible only by SBR and its authorized third parties or agents. FSS may collect information, as discussed below, from those persons who use, attempt to use, or access FSS's Site or Services ("Users"):
a. Information that may be gathered online
This Site may collect the following types of information from users who visit the Site: (1) information gathered by analyzing page views and user navigation patterns, (2) information that users provide directly when they use any of our Services. We use page view and navigation information to ensure that users can find information on our Site as quickly as possible. Those users wishing to post to our Site or subscribe to Services may be required to register or otherwise provide personal information. Certain other services may also require collecting personal information and/or registration. These services include, but are not limited to, activities conducted through FSS's Facebook page. If you choose not to register and provide personal information, you may not have access to those areas or products that require registration information.
b. Our Services
When a User registers for certain services, the User may be asked to provide certain information, including, but not limited to, name, address, zip code, telephone number, email address ("Personal Information"). Once you register with us, you are not anonymous to us.
2. Use of Information
Information we collect is generally used or may be used for the following purposes:
To contact you with newsletters and information regarding FSS's products that we believe will be of interest to you.
To build features that will make the services available on our site easier to use. This includes faster search requests, better member support and timely notice of new services and special offers.
To improve our marketing and promotional efforts, improve our content and product offerings, and customize our site's content, layout, and services. These uses improve our Services and better tailor them to meet your needs.
To resolve disputes, troubleshoot problems and enforce our Terms and Conditions of Use.
Sharing of Information. Except as otherwise described in this Policy, or if we inform you otherwise at the time of data collection, we will not share your information with third parties. The information we collect from you may be shared with our trusted marketing partners, but only after we determine that they will protect and use your information consistent with the standards FSS itself uses.
We ship all purchases within 7 days unless otherwise noted on the product page (e.g. pre-orders). Our products ship through USPS, UPS, and Fedex. Generally you can expect your items with 2-3 weeks but there may be situations of lost goods, resulting in longer delays. There are also unknowns for international customers regarding shipping and customs. If you do not receive your product within 4 weeks, please contact us.